The Headset Set

Comedy sketch show set in a vast call centre run by a mail order catalogue company.

Episodes

SeriesEpisodeTitleFirst
Broadcast
RepeatedComments
0120110623

A new audience sketch show set in the world of call centres. It is Sailesh's first day as team leader working at Smile5, the catalogue company that sells anything and everything.

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters. However, Sailesh has a secret... was he headhunted or did he leave India under a cloud?

Bernie - As she's been here longer than anyone and she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of scam, like a minicab office from his desk.

There are also sketches featuring the HR department, who seem determined not to hire anyone and Smile5's head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley (Paul Sharma) who is too nervous to take calls.

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best writers to have emerged from recent 'open door' radio shows, such as Recorded for Training Purposes and Newsjack. All tied together by script editors James Kettle and Dan Tetsell.

EPISODE 1

Aleesha and other characters....Chizzy Akudolu

Bernie and other characters....Margaret-Cabourn Smith

Big Tony, Ralph and other characters....Colin Hoult

Sailesh, Bradley and other characters....Paul sharma

Various....Philip Fox

Writers....James kettle, Stephen Carlin, Andy Wolton, Ben Partridge, Colin Hoult, Dan Tetsell, Dale Shaw, Kevin Core, Rob Gilroy, Tom Neenan

Script editor....Dan Tetsell

Producer....Tilusha Ghelani.

Comedy sketch show set in a vast call centre. It is Sailesh's first day as team leader.

0220110630

A new audience sketch show set in the world of call centres. A new phone system is causing chaos at Smile5, the catalogue company that sells anything and everything.

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters. However, Sailesh has a secret... was he headhunted or did he leave India under a cloud?

Bernie - As she's been here longer than anyone and she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of scam, like a minicab office from his desk.

There are also sketches featuring the HR department, who seem determined not to hire anyone and Smile5's head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley (Paul Sharma) who is too nervous to take calls.

EPISODE 2

Aleesha and other characters....Chizzy Akudolu

Bernie and other characters....Margaret-Cabourn Smith

Big Tony, Ralph and other characters....Colin Hoult

Sailesh, Bradley and other characters....Paul sharma

Various....Philip Fox

Written by....Various

Script editor....Dan Tetsell

Producer....Tilusha Ghelani

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best writers to have emerged from recent 'open door' radio shows, such as Recorded for Training Purposes and Newsjack. All tied together by script editors James Kettle and Dan Tetsell.

A new phone system is causing chaos at Smile5.

0320110707

An audience sketch show set in a call centre. Everyone is falling ill in the open-plan offices of Smile5, the catalogue company that sells anything and everything.

Aleesha and other characters....Chizzy Akudolu

Bernie, Denise and other characters....Margaret-Cabourn Smith

Big Tony, Ralph and other characters....Colin Hoult

Sailesh and other characters....Paul sharma

Various....Philip Fox

Written by....Various

Script editor....James Kettle

Producer....Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature three of the call centre's employees - Bernie, Aleesha and Big Tony - trying the patience of their team leader Sailesh.

WRITERS

This is a team written sketch show series originated by Stephen Carlin and James Kettle and script edited by James Kettle and Dan Tetsell. This episode was written by James Kettle, Stephen Carlin, Celia Pacquola, Andy Wolton, Benjamin Partridge, Colin Hoult, Kevin Core, Madeliene Brettingham, Rebecca Hobbs and Dan Tetsell.

Comedy sketch show set in a vast call centre. Everyone is falling ill in the office.

0420110714

A new audience sketch show set in a call centre. Today is appraisal day in the offices of Smile5, the catalogue company that sells anything and everything. Only Sailesh has prepared, the others plan to use various other crackpot methods to sail through.

Aleesha and other characters....Chizzy Akudolu

Bernie and other characters....Margaret-Cabourn Smith

Big Tony, Ralph and other characters....Colin Hoult

Sailesh, Bradley and other characters....Paul sharma

Various....Philip Fox

Script editor....Dan Tetsell

Producer....Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature three of the call centre's employees - Bernie, Aleesha and Big Tony - trying the patience of their team leader Sailesh.

This is a team written sketch show series originated by Stephen Carlin and James Kettle and script edited by James Kettle and Dan Tetsell.

It is appraisal day in the offices of Smile5, and only Sailesh has prepared.

0520110721

Comedy sketch show set in a vast call centre run by a mail order catalogue company.

06 LAST20110728
01012011062320141118 (BBC7)
20160324 (BBC7)

A new audience sketch show set in the world of call centres. It is Sailesh's first day as team leader working at Smile5, the catalogue company that sells anything and everything.

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters. However, Sailesh has a secret... was he headhunted or did he leave India under a cloud?

Bernie - As she's been here longer than anyone and she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of scam, like a minicab office from his desk.

There are also sketches featuring the HR department, who seem determined not to hire anyone and Smile5's head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley (Paul Sharma) who is too nervous to take calls.

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best writers to have emerged from recent 'open door' radio shows, such as Recorded for Training Purposes and Newsjack. All tied together by script editors James Kettle and Dan Tetsell.

EPISODE 1

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Paul Sharma

Various - Philip Fox

Writers - James Kettle, Stephen Carlin, Andy Wolton, Ben Partridge, Colin Hoult, Dan Tetsell, Dale Shaw, Kevin Core, Rob Gilroy, Tom Neenan

Script editor - Dan Tetsell

Producer - Tilusha Ghelani.

It is Sailesh's first day as team leader working at Smile5, the catalogue company that sells anything and everything.

010120110623

It is Sailesh's first day as team leader working at Smile5, the catalogue company that sells anything and everything.

01022011063020141125 (BBC7)
20160331 (BBC7)

A new audience sketch show set in the world of call centres. A new phone system is causing chaos at Smile5, the catalogue company that sells anything and everything.

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters. However, Sailesh has a secret... was he headhunted or did he leave India under a cloud?

Bernie - As she's been here longer than anyone and she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of scam, like a minicab office from his desk.

There are also sketches featuring the HR department, who seem determined not to hire anyone and Smile5's head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley (Paul Sharma) who is too nervous to take calls.

EPISODE 2

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Paul sharma

Various - Philip Fox

Written by - Various

Script editor - Dan Tetsell

Producer - Tilusha Ghelani

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best writers to have emerged from recent 'open door' radio shows, such as Recorded for Training Purposes and Newsjack. All tied together by script editors James Kettle and Dan Tetsell.

A new phone system is causing chaos at Smile5, the catalogue company that sells anything and everything.

010220110630

A new phone system is causing chaos at Smile5, the catalogue company that sells anything and everything.

01032011070720141202 (BBC7)
20160407 (BBC7)

An audience sketch show set in a call centre. Everyone is falling ill in the open-plan offices of Smile5, the catalogue company that sells anything and everything.

Aleesha and other characters - Chizzy Akudolu

Bernie, Denise and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh and other characters - Paul sharma

Various - Philip Fox

Written by - Various

Script editor - James Kettle

Producer - Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature three of the call centre's employees - Bernie, Aleesha and Big Tony - trying the patience of their team leader Sailesh.

WRITERS

This is a team written sketch show series originated by Stephen Carlin and James Kettle and script edited by James Kettle and Dan Tetsell. This episode was written by James Kettle, Stephen Carlin, Celia Pacquola, Andy Wolton, Benjamin Partridge, Colin Hoult, Kevin Core, Madeliene Brettingham, Rebecca Hobbs and Dan Tetsell.

Everyone is falling ill in the open-plan offices of Smile5, the catalogue company that sells anything and everything.

This episode was written by James Kettle, Stephen Carlin, Celia Pacquola, Andy Wolton, Benjamin Partridge, Colin Hoult, Kevin Core, Madeliene Brettingham, Rebecca Hobbs and Dan Tetsell

010320110707

Everyone is falling ill in the open-plan offices of Smile5, the catalogue company that sells anything and everything.

This episode was written by James Kettle, Stephen Carlin, Celia Pacquola, Andy Wolton, Benjamin Partridge, Colin Hoult, Kevin Core, Madeliene Brettingham, Rebecca Hobbs and Dan Tetsell

01042011071420141209 (BBC7)
20160414 (BBC7)

A new audience sketch show set in a call centre. Today is appraisal day in the offices of Smile5, the catalogue company that sells anything and everything. Only Sailesh has prepared, the others plan to use various other crackpot methods to sail through.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Paul sharma

Various - Philip Fox

Script editor - Dan Tetsell

Producer - Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature three of the call centre's employees - Bernie, Aleesha and Big Tony - trying the patience of their team leader Sailesh.

This is a team written sketch show series originated by Stephen Carlin and James Kettle and script edited by James Kettle and Dan Tetsell.

Today is appraisal day in the offices of Smile5, the catalogue company that sells anything and everything.

Only Sailesh has prepared, the others plan to use various other crackpot methods to sail through.

010420110714

Today is appraisal day in the offices of Smile5, the catalogue company that sells anything and everything.

Only Sailesh has prepared, the others plan to use various other crackpot methods to sail through.

010520110721
01052011072120141216 (BBC7)
20160421 (BBC7)

An audience sketch show set in the call centre of Smile5, the catalogue company that sells anything and everything. This week, the Headset Set receive the news that their colleague Dan has died. They react in their usual callous and manipulative way. Meanwhile, Ralph the trainer has a new trainee in Philip the artist.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh other characters - Paul sharma

Philip and other characters - Philip Fox

Script editor - James Kettle

Producer - Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature three of the call centre's employees - Bernie, Aleesha and Big Tony - trying the patience of their team leader Sailesh.

This is a team written sketch show series originated by Stephen Carlin and James Kettle and script edited by James Kettle and Dan Tetsell.

0106 LAST20110728
0106 LAST2011072820141223 (BBC7)
20160428 (BBC7)

An audience sketch show set in the call centre of Smile5, the catalogue company that sells anything and everything. Sailesh missing a customer order leads him to reveal the reason he left Bangalore to join The Headset Set.

Aleesha, Lorraine and other characters - Chizzy Akudolu

Bernie, Denise and other characters - Margaret-cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Paul sharma

Script editor - Dan Tetsell

Producer - Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature three of the call centre's employees - Bernie, Aleesha and Big Tony - trying the patience of their team leader Sailesh.

This is a team written sketch show series originated by Stephen Carlin and James Kettle and script edited by James Kettle and Dan Tetsell

02012012110120151019 (BBC7)
20170715 (BBC7)

A new guy called Scott starts work, while a man calls to complain about a faulty bowl.

EPISODE 1

A new fast-moving audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. This week, a new Guy called Scott starts work at Smile 5, while sketches include a man calling to complain about a faulty bowl.

Aleesha and other characters....Chizzy Akudolu
Bernie and other characters....Margaret-Cabourn Smith
Big Tony, Ralph and other characters....Colin Hoult
Sailesh, Bradley and other characters....Phaldut sharma

Writers....Various

Script editor....Dan Tetsell/James Kettle.

Producer....Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. The remaining sketches are set in the Smile5's offices. We meet four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters, which the others resent him for.

Bernie - As she's been here longer than anyone, she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of dodgy scam, like a minicab office from his desk.

Other sketches feature Smile5's unsympathetic counsellor and the head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley.

The series stars Chizzy Akudolu (Holby City), Margaret Cabourn Smith (Fresh Meat, Miranda), Colin Hoult (Being Human; Life's Too Short), Lucy Montgomery (Armstrong and Miller; Lucy Montgomery's Variety Pack) and Phaldut Sharma (Eastenders)

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best comedy writers to have emerged from recent 'open door' radio shows. These recent Radio 4 and 4 extra shows, Recorded for Training Purposes and Newsjack, gave new comedy writers an opportunity to hone their skills.

EPISODE 1

A new fast-moving audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. This week, a new Guy called Scott starts work at Smile 5, while sketches include a man calling to complain about a faulty bowl.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Script editor - Dan Tetsell/James Kettle.

Producer - Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. The remaining sketches are set in the Smile5's offices. We meet four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters, which the others resent him for.

Bernie - As she's been here longer than anyone, she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of dodgy scam, like a minicab office from his desk.

Other sketches feature Smile5's unsympathetic counsellor and the head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley.

The series stars Chizzy Akudolu (Holby City), Margaret Cabourn Smith (Fresh Meat, Miranda), Colin Hoult (Being Human; Life's Too Short), Lucy Montgomery (Armstrong and Miller; Lucy Montgomery's Variety Pack) and Phaldut Sharma (Eastenders)

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best comedy writers to have emerged from recent 'open door' radio shows. These recent Radio 4 and 4 extra shows, Recorded for Training Purposes and Newsjack, gave new comedy writers an opportunity to hone their skills.

This week, a new Guy called Scott starts work at Smile 5, while sketches include a man calling to complain about a faulty bowl.

020120121101

This week, a new Guy called Scott starts work at Smile 5, while sketches include a man calling to complain about a faulty bowl.

EPISODE 1

A new fast-moving audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. This week, a new Guy called Scott starts work at Smile 5, while sketches include a man calling to complain about a faulty bowl.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Script editor - Dan Tetsell/James Kettle.

Producer - Tilusha Ghelani

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. The remaining sketches are set in the Smile5's offices. We meet four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters, which the others resent him for.

Bernie - As she's been here longer than anyone, she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of dodgy scam, like a minicab office from his desk.

Other sketches feature Smile5's unsympathetic counsellor and the head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley.

The series stars Chizzy Akudolu (Holby City), Margaret Cabourn Smith (Fresh Meat, Miranda), Colin Hoult (Being Human; Life's Too Short), Lucy Montgomery (Armstrong and Miller; Lucy Montgomery's Variety Pack) and Phaldut Sharma (Eastenders)

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best comedy writers to have emerged from recent 'open door' radio shows. These recent Radio 4 and 4 extra shows, Recorded for Training Purposes and Newsjack, gave new comedy writers an opportunity to hone their skills.

02022012110820151026 (BBC7)
20170722 (BBC7)

Bernie is wildly angry over her missing lunch on Smile5's call centre floor.

EPISODE 2

Sketches set in a call centre called Smile 5, a mail order catalogue company that sells anything and everything. On the Smile 5 call centre floor, Bernie is excessively angry over her missing lunch.

Aleesha and other characters....Chizzy Akudolu
Bernie and other characters....Margaret-Cabourn Smith
Big Tony, Ralph and other characters....Colin Hoult
Various characters....Lucy Montgomery
Sailesh, Bradley and other characters....Phaldut sharma

Writers....Various

Script editor....James Kettle.

Producer....Tilusha Ghelani.

EPISODE 2

Sketches set in a call centre called Smile 5, a mail order catalogue company that sells anything and everything. On the Smile 5 call centre floor, Bernie is excessively angry over her missing lunch.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various characters - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Script editor - James Kettle.

Producer - Tilusha Ghelani.

0202Episode 2, Series 220121108

EPISODE 2

Sketches set in a call centre called Smile 5, a mail order catalogue company that sells anything and everything. On the Smile 5 call centre floor, Bernie is excessively angry over her missing lunch.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various characters - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Script editor - James Kettle.

Producer - Tilusha Ghelani.

02032012111520151102 (BBC7)
20170729 (BBC7)

Could a viral outbreak threaten the happiness of the Smile5 call centre?

EPISODE 3

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything.

Aleesha and other characters....Chizzy Akudolu
Bernie and other characters....Margaret-Cabourn Smith
Big Tony, Ralph and other characters....Colin Hoult
Various....Lucy Montgomery
Sailesh, Bradley and other characters....Phaldut sharma

Writers....Various
Producer....Tilusha Ghelani.

EPISODE 3

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani.

020320121115

EPISODE 3

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani.

020420121122

EPISODE 4

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. The Headsetters have been asked to remove the massive hole in the middle of their office. It's health and safety gone mad.

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani

02042012112220151109 (BBC7)
20170805 (BBC7)

The Headsetters have been asked to remove the massive hole in the middle of their office.

EPISODE 4

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. The Headsetters have been asked to remove the massive hole in the middle of their office. It's health and safety gone mad.

Bernie and other characters....Margaret-Cabourn Smith
Big Tony, Ralph and other characters....Colin Hoult
Various....Lucy Montgomery
Sailesh, Bradley and other characters....Phaldut sharma

Writers....Various
Producer....Tilusha Ghelani.

EPISODE 4

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. The Headsetters have been asked to remove the massive hole in the middle of their office. It's health and safety gone mad.

Bernie and other characters - Margaret-cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani.

02052012112920151116 (BBC7)
20170812 (BBC7)

Bernie brings her dog and starts a craze in the Smile5 call centre office.

EPISODE 5

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. Bernie brings her dog in to the office and starts a craze.

Aleesha and other characters....Chizzy Akudolu
Bernie and other characters....Margaret-Cabourn Smith
Big Tony, Ralph and other characters....Colin Hoult
Sailesh, Bradley and other characters....Phaldut sharma

Writers....Various
Producer....Tilusha Ghelani.

EPISODE 5

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. Bernie brings her dog in to the office and starts a craze.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani.

Bernie brings her dog in to the office and starts a craze.

020520121129

EPISODE 5

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. Bernie brings her dog in to the office and starts a craze.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani.

Bernie brings her dog in to the office and starts a craze.

0206 LAST20121206

The call centre installs a thermostat, which causes conflict.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani

EPISODE 6

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. The call centre installs a thermostat, which causes conflict.

0206 LAST2012120620151123 (BBC7)

The call centre installs a thermostat, which causes conflict.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani

EPISODE 6

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. The call centre installs a thermostat, which causes conflict.