Nhs - Changing Culture

Episodes

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0120130918

NHS culture has been condemned as "broken" and as "insidiously negative". Business journalist, Lesley Curwen, asks what NHS managers were doing when appalling patient care was happening on their watch.

In the first of two programmes, she tracks the initial introduction of managers into the NHS and explores the responsibility that NHS leaders now shoulder for creating both good and bad cultures.

Robert Francis QC spells out why he believes the primary cause of the scandal at Mid Staffordshire was management failure, and the clean-up executives, sent in to run the scandal hit Trust, describe the culture of denial that dominated when they arrived.

As the NHS adapts to the radical reforms of 2013 in the midst of unprecedented financial challenges, Lesley visits both struggling and thriving hospital Trusts to discover how their leaders and managers are trying to create positive and open cultures, where staff are supported to provide the very highest standard of care to patients.

Producer: Fiona Hill.

02 LAST20130925

In the second of two programmes, business journalist Lesley Curwen, reports on how prepared top NHS leaders are to transform failing cultures in their hospitals.

In the shadow of the appalling treatment by patients at Mid Staffordshire and elsewhere, when senior NHS managers prioritised targets instead of patient care, Lesley hears from some of the most senior leaders in the health service about how they now intend to switch their focus.

She visits the new top team at struggling Barking, Havering and Redbridge in greater London and discovers the challenges facing the Chairman and the new senior executive team as they try lift the Trust's poor performance.

Managers from South Tees tell Lesley that culture is "the way you do things when nobody's looking" and they show how investing in staff can translate into better patient care.

And as the NHS adapts to the radical reorganisation of 2013, Lesley asks how clinical commissioning and budget cuts will affect managers' drive to restore NHS culture and put high quality, compassionate patient care at the top of the agenda.

Producer: Fiona Hill.

02 LAST20130925

In the second of two programmes, business journalist Lesley Curwen, reports on how prepared top NHS leaders are to transform failing cultures in their hospitals.

In the shadow of the appalling treatment by patients at Mid Staffordshire and elsewhere, when senior NHS managers prioritised targets instead of patient care, Lesley hears from some of the most senior leaders in the health service about how they now intend to switch their focus.

She visits the new top team at struggling Barking, Havering and Redbridge in greater London and discovers the challenges facing the Chairman and the new senior executive team as they try lift the Trust's poor performance.

Managers from South Tees tell Lesley that culture is "the way you do things when nobody's looking" and they show how investing in staff can translate into better patient care.

And as the NHS adapts to the radical reorganisation of 2013, Lesley asks how clinical commissioning and budget cuts will affect managers' drive to restore NHS culture and put high quality, compassionate patient care at the top of the agenda.

Producer: Fiona Hill.